Jamie's Whaling Station Privacy Policy

Jamie’s Whaling Station Ltd. will collect personal information through the Sites when you voluntarily provide it. Examples include when you complete the “Contact Us” form on the Sites or place an order. We collect personal information to provide you with the information or service that you have requested.

During your use of the Sites, you may be asked to provide personal information such as your name, e-mail address, mailing address, telephone number, & credit card information. At that time, you may choose not to provide certain requested personal information, but this may affect your ability to use certain services provided by Jamie’s Whaling Station Ltd. or access or use certain sections of the Site.

Jamie’s Whaling Station Ltd. may collect your personal information for the following purposes:

-to contact and correspond with you regarding the Sites, and services offered by Jamie’s Whaling Station Ltd.

-to process payments by or to you;

-to respond to specific requests from you;

-to otherwise administer your relationship with Jamie’s Whaling Station Ltd.., including contacting you about your orders or order-related matters;

-to process suggestions and comments provided by you;

-to improve the Sites services;

-to administer the Sites and to protect the security of the Sites when necessary; and

-to facilitate such other services and activities as we may identify at the time.

Jamie’s Whaling Station Ltd. websites automatically collect the following non-personally identifiable information from visitors to the website:

-the web browser and operating system you are using;
-the date and time of the visit;
-the sections of the Site you visit, as well as the pages read and the images viewed;
certain content that you download from the Sites;
-if you were on another website before visiting the Sites, the URL (web address) of that previous website, if it referred you to the Sites;
-the URL of the first website you visit immediately upon leaving the Sites, if you were referred to that website by the Sites;
-the Internet Protocol (IP) address of the computer you are using; and the IP address of your Internet Service Provider.

We do not link any of the above information with information that is personally identifiable to you. We collect this data in an aggregate format for a number of reasons, including understanding the traffic on our website, how it is used, and how we can improve it.

The Site uses “cookies”. Cookies enable our website to save and retrieve information that you enter. A cookie is a commonly used piece of software that tracks your website visits and preferences and is capable of enhancing your visit to the sites. It may remain on your computer after the Internet session finishes (until the cookie expires or is deleted by you).

If you do not want to accept cookies, you can disable them by adjusting the settings on your internet browser. Your decision to disable cookies may impair your ability to browse, read, and download information contained on the Site, and Jamie’s Whaling Station Ltd. may be unable to personalize your web experience. However, you may still be able to access Jamie’s Whaling Station Ltd. services by other methods such as personal contact, telephone, or mail.

The Sites use web analytics tools to help analyze how the Sites are used and to improve visitors’ online experience. These tools work by tagging web pages to capture a limited amount of data (including the IP address of the computer, device, or network being used to access the pages). This data is used for aggregate reporting purposes. None of this data is used by Jamie’s Whaling Station Ltd. or its service providers to identify you.

The Sites also use remarketing tools, such as Google’s Ads remarketing (“Ads”). Jamie’s Whaling Station Ltd. displays interest-based advertising on third-party websites using the information you make available to us when you interact with our website, content, or services. If you do not wish to receive this type of advertising from us in the future you can opt-out using the DoubleClick opt-out page (https://www.google.com/settings/ads/onweb#display_optout) or the Network Advertising Initiative opt-out page (http://www.networkadvertising.org/managing/opt_out.asp).

We also use the “visitor action pixels” from Facebook Inc. (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.

This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

If you have any questions about web analytics or remarketing, please contact Jamie’s Whaling Station Ltd. at info@jamies.com

Personal information will only be used to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose, unless you expressly consent otherwise.

Generally, the information we use relates directly to the provision of marine excursions & sightseeing services and the purpose for which you have provided it to Jamie’s Whaling Station Ltd. We use information from the Sites to respond to specific requests from you, to process suggestions and comments provided by you, to otherwise administer your relationship with Jamie’s Whaling Station Ltd. (including contacting you about tours or other matters), and to facilitate such other services and activities as we may identify at the time. Jamie’s Whaling Station Ltd. also collects information about its Sites and the information and services on them to better understand general user trends at an aggregate level, to promote and improve its services, and to assess web performance, web services, and for website maintenance. Jamie’s Whaling Station Ltd. may also use the information it collects for the purposes of an investigation into a breach of the terms of use of the Sites, or other legal requirements.

Jamie’s Whaling Station Ltd. may contact you in different ways. It may contact you to inform you about products or services by mail, e-mail, telephone, or other means to which you have agreed.

With your express consent, Jamie’s Whaling Station Ltd. may also use the personal information you provide to send you information about special offers and promotions, news releases, information which may be of interest to you, or other electronic communications. In order to do this, your information may be shared with a third party, for example, a marketing and communications company. These electronic communications will provide you with our contact information and a method to opt out of receiving further communications from us with each e-mail or other electronic communication we send you. You may withdraw your consent at any time.

With the exception of our third-party service providers, Jamie’s Whaling Station Ltd. will only share your personal information outside Jamie’s Whaling Station Ltd. with your consent, or where we use it to provide you with products and services you request. For example, when it is required to provide you with the information or services you have requested, in which case we will consider you to have given implied consent (e.g., confirmation of a tour). The third-party service providers will have access to personal information needed to perform their functions but are only provided with the limited amount of information required to perform their services.

Jamie’s Whaling Station Ltd. uses third-party service providers for the purpose of sending out certain electronic communications. Currently, these providers include FareHarbor, Wherewolf, & Mailerlite. In using these services, Jamie’s Whaling Station Ltd. will provide these service providers with personal information such as your name and email address.

When Jamie’s Whaling Station Ltd. uses third-party service providers, it requires the providers to protect your personal information in accordance with the law and with the same or more stringent security and privacy standards as Jamie’s Whaling Station Ltd. Any such disclosure of your personal information by Jamie’s Whaling Station Ltd. to a third-party service provider will be conditional upon the information being used solely for the purpose for which it has been disclosed.

The Sites may include links to external websites. Once you leave the Sites, this privacy statement does not apply. Jamie’s Whaling Station Ltd. is not responsible for the privacy practices, collection of personal information, or content of external websites.

Information collected by Jamie’s Whaling Station Ltd. is maintained in accordance with federal and provincial privacy legislation and Jamie’s Whaling Station Ltd. retention schedules.

Jamie’s Whaling Station Ltd. may occasionally update this policy statement from time to time by posting a new version of this statement on the Sites. Jamie’s Whaling Station Ltd. collection, use, disclosure, and retention of your personal information will be governed by the version of this policy statement in effect at that time. We suggest that you review this statement periodically.

It is your responsibility to provide any updates to your personal information to Jamie’s Whaling Station Ltd. You may request access to your personal information and/or correction of that information by contacting Jamie’s Whaling Station Ltd. at the contact information noted below. When you contact Jamie’s Whaling Station Ltd. we may ask for further information to confirm your identity.

Questions regarding this privacy statement, including the collection of your personal information, can be directed to Jamie’s Whaling Station Ltd. using any of the following methods:

Mail:
Jamie’s Whaling Station
606 Campbell Street
Box 129
Tofino, BC V0R 2Z0
Canada

Telephone:
1-800-667-9913 | 250-725-3919

Email:
info@jamies.com